Summary: The Application Support Lead is responsible for overseeing application support and maintenance within the Telecom domain, leveraging extensive experience in ITIL processes and team leadership. The role requires strong technical skills in various technologies, including ArcGIS and Oracle Spatial, as well as hands-on experience with Unix/Linux systems. The individual will also engage in problem management, change management, and capacity management activities, ensuring effective operations and support for junior team members.
Key Responsibilities:
- Application support and maintenance in the Telecom domain.
- Lead a team and ensure adherence to ITIL processes.
- Conduct root cause analysis and manage recurring issues.
- Create workarounds for junior team members.
- Perform change management, planning, coordination, and deployment in pre-prod and prod environments.
- Responsible for CSIP and automation of manual jobs/activities.
- Analyze vulnerabilities and implement fixes.
- Conduct capacity management and disaster recovery activities.
- Create SOPs for L1 and L2 junior resources.
Key Skills:
- ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial database, .Net.
- 10 years of experience in application support/maintenance in the Telecom domain.
- Good understanding of ITIL processes and team leadership experience.
- Knowledge of GCOOMS, ArcGIS, GCP, and Kubernetes.
- Understanding of Java and willingness to learn new technologies.
- Hands-on experience in Unix/Linux Operating System, Shell Scripting, SQL, PL/SQL.
- Excellent analytical and problem-solving skills.
- Strong communication skills.
- Experience in L2 and L3 operations in OSS, B2B, Wholesale, Corporate domains.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Skills: ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial database, .Net • 10 years experience in Application support/maintenance in Telecom domain • Good understanding of ITIL process & Experience of leading a team • Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes • Good understanding of Java and willing to learn new technologies. • Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL • Excellent analytical and problem-solving skills, communication Skill • Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate) • Root cause analysis and problem management for recurring issues • Create work arounds which can be applied by junior team members • Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments • Responsible for CSIP, Automation of manual jobs/activities • Analyse vulnerabilities and progress vulnerability fixes • Perform capacity management activities • Perform Disaster Recovery activities, failover testing • Create SOP for L1, L2 junior resources
