Summary: In the role of Client Services Director, you will lead client service excellence and drive satisfaction while seeking new business opportunities. You will oversee multiple account teams, ensuring quality standards and financial objectives are met. This position requires a high level of scientific and commercial expertise, along with effective team leadership. The Client Services Director will be responsible for the strategic direction, growth, and resource management across account groups, contributing to the overall revenue target of the company. Essential qualifications include a degree and knowledge of pharma regulations, with desired skills in financial acumen and influencing.
Description
You know what needs to be done and your penchant for delivering results makes it happen. In this role, you will partner with our clients and deliver client service excellence by leading by example. In addition, you will drive high levels of satisfaction and seek out new business opportunities as the main senior point of contact.
The Client Services Director will ensure smooth running of client services teams and accountability for meeting the business objectives of the clients both strategically and financially.
You will:
- Apply a high level of scientific and commercial expertise gained through extensive knowledge and experience of the industry and agencies services to act as true partner to clients
- Oversee and lead across the company in development of new commercial opportunities with new and existing clients
- Responsible for overseeing multiple account teams, including the establishment and maintenance of quality standards, cost efficiency and working practices
- Overall responsibility for the strategic direction, growth and development, financial and resource management, and delivery across the account group teams
- Ensure that the company’s overall revenue target is achieved
Essential Requirements:
- Degree educated
- Able to lead a team effectively and manage upwards
- Knowledge of pharma regulations (ABPI)
Desired Requirements:
- Good Financial and commercial acumen
- Able to demonstrate influencing skills and abilities
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Litmus Medical Communications acts as a catalyst to accelerate uptake and embed the value of therapies across the product lifecycle, bringing business strategy to science and scientific expertise to your business. With our base in Europe, we are cognizant of the diverse healthcare systems, regulations and market dynamics of the region; however, we are not limited by geography and support our customers at a local, European and global level.
Whatever the reach required, we specialise in building relationships, understanding and collaboration between the biopharmaceutical industry and medical/healthcare professionals. We develop a range of strategic solutions based on an understanding of both the objectives and issues of our customers as well as their stakeholders, focusing on facilitating peer-to-peer and scientific communications through a range of channels.
As effective and compelling communication is key, whether for a marketing story, scientific data or market access support, we have a dedicated editorial excellence team providing content that can be syndicated to deliver solutions to enhance patient care.
Work Here Matters Everywhere | How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
