Desktop Support Engineer
Summary: The Desktop Support Engineer role involves performing repairs and providing support for various hardware and software applications, including desktops, laptops, printers, and meeting room devices. The engineer will assist with hardware setups and provide first-level troubleshooting for applications and network issues. Additionally, responsibilities include managing end-user asset inventory and supporting new hire induction. The position is based in Lurgan, Northern Ireland, and requires on-site presence to execute tasks effectively. The role demands a proactive approach to maintaining operational hardware and ensuring a smooth user experience.
Roles and Responsibilities:
- Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment
- Assist site with hardware/ desk/ office/ boardroom setup as requested
- Execute supported directed tasks for network or server support on-site by escalations teams.
- Provide first level troubleshooting and support for Applications
- Capture, store and update in-scope site information.
- EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging.
- Mobile devices (phone/tablets) set-up, deployment, collection.
- Software/Application Installation (Country/Site specific).
- Basic Printing. Network and server troubleshooting support).
- Provide New Hire Induction.
- Manage local end user asset inventory and life cycle of assets.
- Provide first level support for meeting room devices (VC devices, projectors, displays etc.,)
- Provide first level support for warehouse devices (RF Equipment’s, voice equipment’s, Vehicle mounted units, label/thermal printers etc.,)
- Maintain onsite inventory of supported devices
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