Summary: The Engineering Service Manager role is a pivotal position for a specialist high precision component and machine manufacturer, serving as the primary contact for customers with CNC machinery issues. The position involves providing technical support, preparing quotations, and leading a team of service engineers. It is an ideal transition for someone looking to move from a shop floor engineering role to a client-focused support position. The role offers a 4.5-day work week and various benefits.
Key Responsibilities:
- Respond to technical enquiries and provide troubleshooting support for machine faults.
- Lead and support a team of service engineers, offering technical guidance.
- Collaborate with engineering, software, and production teams.
- Manage the service schedule and coordinate travel arrangements with customers and internal teams.
- Prepare accurate and competitive quotations for spares, service, and upgrades.
- Deliver first-class customer service through strong communication skills.
Key Skills:
- Proven experience with CNC builds and application of grinding and milling machines.
- Strong technical knowledge of machine tools and controls.
- Previous experience in customer support.
- Ability to learn MRP systems.
- Time-served engineer within a mechanical discipline.
Salary (Rate): £50,000 yearly
City: Rochdale
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: Engineering
My client, a specialist high precision component and machine manufacturer, have a fantastic opportunity for an Engineering Service Manager.
This role is the main point of contact for customers experiencing issues with CNC machinery, you will provide guidance and support and prepare accurate quotations for spares and machine repair. An ideal opportunity to move from an engineering shop floor role, into a support and client-driven position.
What’s on offer:
- Working a 4.5-day week!
- £50k Neg DOE
- Excellent pension scheme and life assurance
- Sick pay scheme and cash health plan
The Job:
- A desk-based position, suitable for an engineering wanting to move away from the shop floor.
- Respond to technical enquiries, provide support pm troubleshooting machine faults.
- Lead and support a team of service engineers, offering technical guidance.
- Work closely with engineering, software, and production teams.
- Manage the service schedule and coordinate with customers and internal team to coordinate travel arrangements.
- Prepare accurate and competitive quotations for spares, service, and upgrades.
- Strong communicator, confident to deliver first class customer service.
About you:
- Proven experience within CNC builds and application of grinding and milling machines.
- Strong technical knowledge of machine tools and controls
- Previous experience within customer support and looking for the next step in your career.
- Understanding of the ability to learn MRP systems
- Time served engineer within a mechanical discipline.
This role offers a fantastic career opportunity for someone that would like to build on their engineering skills and experience. Please apply with your CV to Janette Bolton @ Proslipsi Consulting to a further discussion about the role.
