Summary: We are seeking multiple TechOps Engineers for a 3-month contract role focused on IT support and infrastructure in a fast-paced environment. The position involves managing IT support tickets, user onboarding/offboarding, and providing endpoint support while maintaining strong service levels. Candidates should have experience with Google Workspace, Microsoft 365, and MDM tools, along with strong troubleshooting and communication skills. The role requires working 3 days in the office and 2 days from home, with a contract rate ranging from £400 to £500 per day. The position is likely to be inside IR35, indicating specific tax implications for contractors.
Title: Information Technology Support Engineer
Description: TechOps Engineer (IT Support / Infrastructure) London 3 days in office / 2 days WFH 3-Month Contract | £400–£500 per day | Likely Inside IR35
The Role
We’re hiring multiple TechOps Engineers to support a growing business and keep internal technology running smoothly. This is a hands-on role focused on IT support, user onboarding/offboarding, access management, endpoint support, and office technology. You’ll be working in a fast-paced environment, handling a high volume of tickets while delivering excellent internal support.
Key Responsibilities
- Manage day-to-day IT support tickets across hardware, software, and access issues
- Handle joiners, movers, and leavers processes
- Support Google Workspace and Microsoft 365 environments
- Manage devices using MDM tools such as JumpCloud, Jamf, Intune, Okta, etc.
- Troubleshoot 2nd / 3rd line support issues
- Provide office-based support including AV and hardware setup
- Maintain strong service levels and documentation
Requirements
- Experience in IT Support / TechOps / Infrastructure Support roles
- Strong Google Workspace and/or Microsoft 365 admin experience
- Hands-on experience with MDM tools
- Proven background in high-volume support environments
- Strong troubleshooting and communication skills
- Experience in medium-to-large businesses preferred
Nice to Have
- Process improvement mindset
- Broad IT support exposure
- Experience in fast-growth environments
