Summary: The IT Support Engineer role involves providing 1st and 2nd line support for a Windows 11 upgrade project within a leading organization. The position is contract-based for an initial duration of two months, with the potential for extension, and requires hands-on technical skills in hardware upgrades. The ideal candidate will have experience in IT support and a proactive approach to problem-solving in a fast-paced environment.
Key Responsibilities:
- Act as the first point of contact for IT-related issues, delivering exceptional customer service
- Log, diagnose, and resolve technical issues following ITIL processes
- Provide hands-on troubleshooting for hardware, software, and network issues
- Assist with laptop/desktop setup, configuration, and maintenance
- Support IT projects, including system upgrades and hardware refreshes
- Ensure adherence to cybersecurity best practices
Key Skills:
- 1–3 years’ experience in IT support (1st & 2nd Line Support)
- Comfortable with hardware upgrades (memory and disk replacement)
- Familiarity with Microsoft 365, Windows, and macOS
- Strong organisational skills and ability to work independently
- Excellent communication and a positive, “can-do” attitude
Salary (Rate): undetermined
City: Auchterarder
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
IT Support Engineer (1st and 2nd line support)– Initial 2-Month Contract (Potential Extension)
Location: Auchterarder
Start Date: ASAP
OUTSIDE IR35
Looking for your next contract opportunity? A leading organisation is seeking a proactive, detail-oriented IT professional for an initial 2-month contract, with the possibility of extension depending on workload. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands-on technical challenges.
The focus: You will be supporting a Windows 11 upgrade project , which includes replacing memory and hard disks in laptops undergoing the upgrade. Prior experience with similar hardware tasks will be advantageous.
Key responsibilities:
- Act as the first point of contact for IT-related issues, delivering exceptional customer service
- Log, diagnose, and resolve technical issues following ITIL processes
- Provide hands-on troubleshooting for hardware, software, and network issues
- Assist with laptop/desktop setup, configuration, and maintenance
- Support IT projects, including system upgrades and hardware refreshes
- Ensure adherence to cybersecurity best practices
What is required:
- 1–3 years’ experience in IT support (1st & 2nd Line Support)
- Comfortable with hardware upgrades (memory and disk replacement)
- Familiarity with Microsoft 365, Windows, and macOS
- Strong organisational skills and ability to work independently
- Excellent communication and a positive, “can-do” attitude
Interested? Apply today to be part of a collaborative team delivering a seamless Windows 11 upgrade while maintaining high standards of IT support.
