Summary: This role is for an ITIL ITSM Consultant at Datamatics, a leader in digital technologies, focusing on enhancing productivity and customer experiences. The consultant will design, implement, and maintain IT Service Management frameworks based on ITIL best practices, ensuring operational efficiency and adherence to service level agreements. The position requires strong analytical skills and collaboration with teams to improve ITSM processes. ITIL certifications and experience with ITSM tools are essential for this contract position based on-site in the United Kingdom.
Key Responsibilities:
- Design, implement, and maintain IT Service Management (ITSM) frameworks and processes in line with ITIL best practices.
- Assess current ITSM practices and develop process improvements.
- Provide training and support to teams to ensure seamless operation and service delivery.
- Analyze operational data to identify efficiencies and ensure adherence to service level agreements (SLAs).
Key Skills:
- Strong understanding and hands-on experience with ITIL frameworks and IT Service Management (ITSM).
- Proven expertise in process design, service transition, and continual service improvement.
- Skilled in analyzing workflows and generating detailed reports and recommendations.
- Proficiency in incident management, problem management, and service request fulfillment processes.
- Excellent communication, stakeholder management, and presentation skills.
- ITIL certifications (e.g., ITIL Foundation or Practitioner Certification) required.
- Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is an advantage.
- Strong analytical capabilities and ability to work on-site in a collaborative environment.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Company Description Datamatics is a global leader in digital technologies and operations, supporting enterprises in enhancing productivity and customer experiences through innovative solutions. With an AI-first approach, the company focuses on transforming industry norms, helping businesses achieve greater efficiency, agility, and customer satisfaction. Known for its expertise in cutting-edge digital solutions, Datamatics collaborates with clients to build sustainable competitive advantages. The organization is committed to driving growth through technology and intelligent systems.
Role Description This is a contract position for an ITIL ITSM Consultant based on-site in the United Kingdom. The consultant will be responsible for designing, implementing, and maintaining IT Service Management (ITSM) frameworks and processes in line with ITIL best practices. Day-to-day responsibilities include assessing current ITSM practices, developing process improvements, providing training and support, and collaborating with teams to ensure seamless operation and service delivery. The role will require analyzing operational data to identify efficiencies and ensure adherence to service level agreements (SLAs).
Qualifications Strong understanding and hands-on experience with ITIL frameworks and IT Service Management (ITSM). Proven expertise in process design, service transition, and continual service improvement. Skilled in analyzing workflows and generating detailed reports and recommendations. Proficiency in incident management, problem management, and service request fulfillment processes. Excellent communication, stakeholder management, and presentation skills to deliver training and support teams effectively. Passion for driving operational efficiency and innovation in ITSM processes. ITIL certifications are required (e.g., ITIL Foundation or Practitioner Certification). Previous experience working with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is an advantage. Strong analytical capabilities and the ability to work on-site in a collaborative environment in the United Kingdom.
