Summary: We are seeking a Landlord Relationship Specialist for a 9-month fixed-term contract in Reading, England. This role is crucial for ensuring reliable access to the network estate by managing landlord issues and complaints effectively. The successful candidate will handle complex casework, coordinate responses, and support governance and process improvement initiatives. The ideal candidate will possess strong organizational skills, experience in managing complex queries, and the ability to work confidently with multiple stakeholders. A background in property, site access, or telecommunications is desirable but not mandatory.
Landlord Relationship Specialist
Landlord Relationship Specialist 9 month FTC Reading/Home
We’re looking for a Landlord Relationship Specialist to join MBNL’s Operational Services function, playing a key role in ensuring reliable access to our network estate and turning complex property challenges into positive outcomes. Access to sites is critical to keeping the UK mobile network running and evolving. This role ensures that landlord issues, complaints, and access escalations are handled quickly and professionally, minimising disruption to deployment and maintenance activity while protecting long-term relationships.
Responsibilities of the Landlord Relationship Specialist:
You’ll take ownership of landlord-related casework and access incidents, ensuring they are managed, tracked, and resolved effectively. This includes:
- Managing complex landlord and access cases through to resolution
- Coordinating responses to complaints, refusals, fee disputes, and escalations
- Acting as a key contact for landlords, internal teams, shareholders, and suppliers
- Supporting safe and timely access for on-site works, including H&S remediation
- Providing insight and reporting on trends to drive continuous improvement
- Supporting governance, process improvement, and best practice development
- Helping train stakeholders on access processes and escalation routes
The successful Landlord Relationship Specialist will have:
You’ll be calm under pressure, highly organised, and confident managing challenging stakeholder situations. You’ll bring:
- Experience managing complex queries, cases, or workloads in a fast-paced environment
- Strong organisational and caseload management skills
- Confidence working with multiple stakeholders and competing priorities
- Strong communication and problem-solving ability
- A practical, solutions-focused mindset
Desirable experience
Background in property, site access, or telecommunications environments
