Major Incident Manager

Major Incident Manager - Banking - Canary Wharf

I am working with a well-known global Bank who are looking for a Major Incident Manager to strengthen their team.

This role is based in Canary Wharf, London, with at least three days per week in the office, operating on nine-hour shifts between 07:30-16:30 or 08:30-17:30 and periodic weekend and bank holiday on-call cover on a rotational basis.

What you will be doing:

• Leading and coordinating major incidents across infrastructure, application, Middleware, cloud, EUC, network, identity, data and third-party services.
• Establishing incident command structures, including bridge calls, roles, ownership and communication flows.
• Directing technical SMEs, vendors and operations teams to drive restoration, remove blockers and manage dependencies.
• Maintaining operational discipline by capturing actions, timelines, risks and decisions in Real Time and briefing senior stakeholders.
• Managing senior stakeholders across technology and business, setting expectations and shaping the business impact narrative.
• Supporting Change and Problem Management where needed, including post-incident reviews, change risk discussions and senior stakeholder meetings, plus concise incident handovers to other regions.

I am therefore keen to speak with candidates who have:

• Proven experience leading major incidents in a large-scale, 24/7 production environment, ideally within financial services.
• Experience as incident commander under pressure, with strong operational judgement and decision-making.
• Broad understanding of modern technology stacks, including distributed systems, cloud, networks, identity, databases and messaging.
• Strong grasp of cybersecurity concepts and operational risk, with the ability to identify and respond to potential security impacts.
• Solid understanding of ITIL-aligned Incident, Problem and Change practices in enterprise environments.
• Exceptional written and verbal communication, able to translate technical detail into business risk and clear actions.
• Strong stakeholder management, with the ability to influence and challenge senior technology leaders and SMEs.
• High-level understanding of enterprise infrastructure such as operating systems, storage, databases, web infrastructure, datacentres, networks, virtualisation, authentication and cloud services (including Azure and AWS).
• Excellent organisational skills, able to manage multiple concurrent tasks and incidents, and to onboard rapidly and work autonomously.

Interested? Apply now for immediate consideration!