Summary: The Network Architect and NOC Lead role is focused on overseeing the Network Infrastructure and Data Centre services, ensuring operational efficiency and incident resolution within an ITIL framework. The position requires leading a NOC team and demands extensive knowledge in network architecture and security. Responsibilities include managing network service requests and change execution across multiple data centres while maintaining high service uptime and performance. The role also emphasizes collaboration with various IT teams and promoting automation in network operations.
Key Responsibilities:
- Operational support of Network environments across two UK Data Centres and six manufacturing sites.
- Manage in-house ticket analysis, workgroup management, and escalations.
- Support Service utilities for regional IT operations, including Monitoring & Alerting products.
- Provide technical support across Cyber Security, Application, and Infrastructure groups.
- Promote change control processes to ensure compliance and protect service.
- Improve CMDB accuracy through asset management processes.
- Document and control Standard Operating Procedures (SOPs) for IT processes.
- Diagnose and resolve technical operational incidents and requests efficiently.
- Deliver customer-first service with a focus on uptime and performance.
- Encourage and implement automation in network operations.
- Collaborate with Linux, Windows, and DB teams.
Key Skills:
- UKSV SC Clearance.
- Strong knowledge of Network Data and Security.
- CCIE Level networking knowledge.
- Experience configuring routers, switches, and firewalls.
- Prior experience in NOC/Incident Handling and supporting network technologies.
- Familiarity with OEMs such as Cisco, Fortinet, Checkpoint, and F5.
- Experience with alerting and monitoring tools like Cisco Catalyst Centre, Pressler PRTG, and Nagios.
- Packet analysis and low-level troubleshooting skills.
- Experience with ITSM tools such as Service Now.
- Strong verbal and written communication skills.
- Ability to analyze, diagnose, and resolve technical incidents quickly.
- Experience with enterprise network design and architecture.
- Knowledge of network automation tooling and techniques.
- Understanding of Load Balancers and proxies.
- Some experience with SoC and WAF/Firewall logs.
Salary (Rate): undetermined
City: Cheltenham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role Summary/Purpose Technical Network lead role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework. This role is for lead a NOC team and deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments. This role requires a strong architect level knowledge of network and network security.
Qualifications/Requirements UKSV SC Clearance. Strong Network Data and Security knowledge. CCIE Level networking knowledge. Strong knowledge of configuring router, switches, and firewalls. Prior experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres. Includes OEM such as Cisco, Fortinet, Checkpoint and F5. Experience working with alerting and monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc. Experience with packet analysis and low-level troubleshooting. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling.
Essential Responsibilities Operational support of Network environments across two UK Data Centres and six manufacturing sites across south of England. Support in-house ticket analysis, workgroup management and escalations. Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products. Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region. Follow and promote change control processes to ensure compliance and protect service. Follow asset management processes in region and improve CMDB accuracy. Document and control Standard Operating Procedure (SOP’s) for IT processes. Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests. Customer first delivery. Resolve issues with a desire to maintain service uptime & performance. Promote and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation. Collaboration with other teams across Linux, Windows, and DB teams.
Desired Characteristics Demonstrate technical understanding of DC Architecture, Infrastructure, and service management. Experience with enterprise network design and architecture including HLD and LLD creation and presentation of solutions to an approval board. Experience with network automation tooling and techniques. Experience with Load Balancers and proxies. SoC Experience and some understanding of WAF and Firewall logs etc.
