Oracle - Service Delivery
Summary: The role of Oracle - Service Delivery involves owning the end-to-end service delivery for Oracle applications, ensuring compliance with SLAs and KPIs. The candidate will manage incident, problem, and change management while acting as a key interface for stakeholders and leading cross-functional teams. This position requires a minimum of 12 years of relevant experience and is classified as a high-priority role. The work mode is hybrid, requiring three days a week in the office, and the contract duration is six months. The position is based in the London/Leeds area.
JOB DETAILS
Role Title: Oracle - Service Delivery
-Own end-to-end service delivery for Oracle applications (EBS / Oracle Cloud – HCM, Finance, Payroll) ensuring SLA and KPI compliance
-Manage incident, problem, and change management to maintain system stability and service excellence
-Act as key interface for stakeholders, driving governance, reviews, and performance reporting
-Lead cross-functional teams, ensuring optimal resource utilization and delivery efficiency
-Oversee financials including budgets, cost-to-serve, RPE, and vendor/contract management
-Drive continuous improvement through automation, process optimization, and Oracle transformation initiatives (Cloud / digital)
Minimum number of relevant years of experience: 12
This is a high-priority role, and profiles are being reviewed immediately.
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