Summary: The Organizational Change Manager will lead the change management strategy for a Microsoft Dynamics 365 Finance & Operations implementation, ensuring business readiness and stakeholder adoption. Key responsibilities include conducting change impact analysis, developing communication plans, and leading training strategies to facilitate user transition. The role requires over 8 years of experience in Organizational Change Management, particularly in large transformation programs. The ideal candidate will possess strong leadership skills in ERP implementations and experience with stakeholder management and training. Preferred qualifications include relevant Change Management certifications and experience in Finance or Supply Chain transformations, with a strong advantage for those familiar with Microsoft Dynamics 365 programs.
Role Summary
The OCM Lead is responsible for planning and executing the change management strategy for a Microsoft Dynamics 365 Finance & Operations implementation. The role ensures business readiness, stakeholder adoption, and effective user transition through structured change, communication, training, and engagement activities.
Key Responsibilities
- Own and execute the OCM strategy for the D365 F&O transformation
- Conduct change impact and stakeholder analysis across impacted business units
- Develop and deliver communication plans, leadership messaging, and change updates
- Partner with business and project leaders to drive user adoption and readiness
- Lead training strategy, role-based learning plans, and end-user enablement
- Establish change network/champions within the business
- Identify adoption risks and resistance; define mitigation plans
- Support cutover, go-live, and hypercare with focused change interventions
- Measure change effectiveness using adoption and readiness metrics
Required Skills & Experience
- 8+ years experience in Organizational Change Management for large transformation programs
- Proven OCM leadership on ERP / D365 / SAP / Oracle implementation projects
- Strong experience with stakeholder management, communications, and training
- Ability to translate technical changes into business-friendly messaging
- Experience working with global or multi-country teams
Preferred Qualifications
- Prosci, APMG, or similar Change Management certification
- Experience in Finance, Supply Chain, or ERP-led transformations
- Exposure to Microsoft Dynamics 365 programs is a strong advantage
Soft Skills
- Strong facilitation and influencing skills
- Structured yet pragmatic approach to change
- Confident communicator with senior stakeholders
- Ability to work in fast-paced, complex delivery environments
