Summary: The Demand & Portfolio Coordinator role at Envisage Recruitment Ltd. in Coventry is focused on supporting customer experience demand and prioritization activities as part of a digital transformation initiative. The position involves managing the demand pipeline, ensuring requests are processed efficiently, and maintaining stakeholder engagement. The role requires a strong understanding of digital ecosystems and PMO processes, along with effective communication and organizational skills. This is a hybrid position with a contract duration of 12 months.
Key Responsibilities:
- Assist in the capture, validation, and assessment of digital demand submissions.
- Ensure requests are processed promptly and directed to the appropriate delivery channels.
- Maintain detailed traceability of demand items from initial request through to final delivery.
- Plan and coordinate key governance meetings, ensuring comprehensive stakeholder and content coverage.
- Contribute actively to governance forums and demand synchronization sessions.
- Maintain dashboards, datasets, and reporting tools to ensure the accuracy of demand and portfolio data.
- Coordinate demand outputs for meetings, tracking delivery milestones and proactively highlighting risks.
- Support the transparency and health of the digital portfolio.
- Assist in prioritization discussions to ensure projects align with strategic roadmaps.
- Build effective partnerships across Centres of Excellence, Regions, Brands, and Digital teams.
- Act as the reliable bridge between demand requestors and technical delivery teams.
- Refine demand and portfolio processes to drive consistency.
- Propose process enhancements and provide ad hoc support to the wider team as required.
Key Skills:
- Strong understanding of digital landscapes and technical complexity.
- Proven experience supporting portfolio or PMO processes within large, complex organizations.
- Practical familiarity with Agile delivery practices and ways of working.
- Professional PMO certification (e.g., PRINCE2®, MSP®, P3O®) is highly desirable.
- Ability to manage multiple high-priority tasks effectively.
- Skilled at explaining technical concepts to non-technical stakeholders in simple, accessible ways.
- Ability to gather and interpret data from multiple sources to support strategic recommendations.
- Strong aptitude for identifying delivery risks and implementing solutions.
- Resilient and adaptable in demanding environments.
- Customer-centric and focused on delivering quality results.
- A dedicated team player who supports both internal colleagues and external stakeholders.
- Proactive in challenging the status quo to drive improvement.
Salary (Rate): £27.00/hour
City: Coventry
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job TItle: Demand & Portfolio Coordinator
Company: Envisage Recruitment Ltd.
Location: Coventry, UK (Hybrid: 3 days on-site, subject to change)
Contract Duration: 12 Months (Rolling)
Pay Rate: £27.01/hr or £56k Per year.
The Opportunity:Envisage is seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritization activities. This role is a critical component of our digital transformation, facilitating the shift toward a truly customer-centric, digitally-led business model. You will contribute to shaping and managing the demand pipeline, ensuring all requests are captured, validated, and aligned with strategic roadmaps.
Key Accountabilities and Responsibilities:
- Demand Management - Pipeline Support: Assist in the capture, validation, and assessment of digital demand submissions.
- Process Coordination: Ensure requests are processed promptly and directed to the appropriate delivery channels.
- Traceability: Maintain detailed traceability of demand items from initial request through to final delivery.
- Meeting Management: Plan and coordinate key governance meetings, ensuring comprehensive stakeholder and content coverage.
Governance & Reporting:-Forum Participation: Contribute actively to governance forums and demand synchronization sessions.
- Data Integrity: Maintain dashboards, datasets, and reporting tools to ensure the accuracy of demand and portfolio data.
- Documentation: Coordinate demand outputs for meetings, tracking delivery milestones and proactively highlighting risks.
Portfolio Oversight & Stakeholder Engagement:-Visibility: Support the transparency and health of the digital portfolio.
- Strategic Alignment: Assist in prioritization discussions to ensure projects align with strategic roadmaps.
- Relationship Management: Build effective partnerships across Centres of Excellence, Regions, Brands, and Digital teams.
- Liaison: Act as the reliable bridge between demand requestors and technical delivery teams.
Continuous Improvement -Efficiency: Refine demand and portfolio processes to drive consistency.
- Innovation: Propose process enhancements and provide ad hoc support to the wider team as required.
Knowledge, Skills, and Experience Technical Requirements:
- Digital Ecosystems: Strong understanding of digital landscapes and technical complexity.
- PMO Experience: Proven experience supporting portfolio or PMO processes within large, complex organizations.
- Agile Methodology: Practical familiarity with Agile delivery practices and ways of working.
- Qualifications: Professional PMO certification (e.g., PRINCE2®, MSP®, P3O®) is highly desirable.
Core Competencies:
- Organization: Ability to manage multiple high-priority tasks effectively.
- Communication: Skilled at explaining technical concepts to non-technical stakeholders in simple, accessible ways.
- Analytical Skills: Ability to gather and interpret data from multiple sources to support strategic recommendations.
- Problem Solving: Strong aptitude for identifying delivery risks and implementing solutions.
Personal Profile -Resilient & Adaptable: Thrives in demanding environments and responds constructively to new ideas.
- Customer-Centric: Approachable, dependable, and focused on delivering quality results.
- Collaborative: A dedicated team player who supports both internal colleagues and external stakeholders.
- Proactive: Willing to positively challenge the status quo to drive improvement.
