Summary: Our client is seeking an experienced Regulatory Transformation Lead to manage a critical project related to the Renters’ Rights framework and tenant payment regulations. The role involves translating regulatory requirements into operational processes and ensuring compliance across the residential portfolio. Key responsibilities include auditing tenant charges, redesigning charging structures, and implementing system controls. The ideal candidate will have a strong background in residential property management and experience in delivering transformation projects. They will work closely with various teams to ensure compliance and operational efficiency while protecting revenue.
Detailed Description From Employer
Our client, a growing property investment and management business seeking an experienced Regulatory Transformation Lead to deliver a critical project aligned to upcoming changes under the Renters’ Rights framework and evolving rules around tenant recharges and permitted payments. This role will be responsible for translating regulatory requirements into operational processes, system controls, and commercially viable pricing structures across our clients' residential portfolio.
Key Objectives
- Conduct a full audit of current tenant charges, recharges, and cost recovery mechanisms
- Identify compliance risks and areas of potential revenue leakage
- Redesign charging structures in line with current and incoming regulation
- Implement system-based controls to enforce compliance across operations
- Ensure full transparency, documentation, and auditability of all charges
Responsibilities
- Regulatory & Commercial Assessment
- Review all existing revenue lines linked to tenant charges
- Assess compliance with current legislation and upcoming changes
- Categorise charges into: Permitted, At risk, Non-compliant
- Provide clear, commercially aware recommendations
- Operational Redesign
- Map end-to-end lettings and property management workflows
- Redesign processes to remove ambiguity in what can and cannot be charged
- Create standardised frameworks for: Rent setting vs recharge items, Cost allocation, Exception handling
- Systems Implementation
- Work with existing property management systems (e.g. Reapit, MRI, Yardi or equivalent)
- Configure system rules to: Block prohibited charges, Flag high-risk transactions, Standardise permitted charges
- Implement alerts and approval workflows across teams
- Controls & Governance
- Build clear audit trails linking charges to underlying costs
- Introduce reporting mechanisms for ongoing compliance monitoring
- Develop internal policies and documentation for operational teams
- Stakeholder Engagement
- Work closely with: Lettings teams, Property management teams, Finance, Senior leadership
- Translate regulatory requirements into practical, usable guidance
Deliverables
- Recharge and revenue risk audit
- Revised compliant charging framework
- Configured system rules and workflows
- Operational playbooks for lettings and property management teams
- Reporting and audit structure
Experience Required
- Strong background in residential property, lettings, or property management operations
- Proven experience delivering transformation or systems implementation projects
- Hands-on experience with property management platforms (e.g. Reapit, MRI, Yardi or similar)
- Solid understanding of UK lettings compliance landscape (including tenant fee restrictions and evolving regulation)
- Ability to balance compliance requirements with commercial outcomes
Key Skills
- Process design and operational transformation
- Systems configuration and workflow automation
- Stakeholder management across operational and finance teams
- Strong analytical and problem-solving capability
- Commercial awareness with a focus on revenue protection
Personal Profile
- Pragmatic and solutions-oriented
- Comfortable operating at both strategic and hands-on levels
- Able to challenge existing practices constructively
- Strong communicator with the ability to simplify complex regulation
Success Measures
- Elimination of non-compliant charges
- Clear, system-enforced charging framework
- Improved transparency and auditability
- Minimal disruption to operational efficiency
- Protection and optimisation of revenue within regulatory constraints
