Summary: The Service Designer role focuses on creating effective products and services for the public sector, adhering to GDS guidelines. The position emphasizes understanding value streams, improving service standards, and fostering collaboration to maximize efficiency and quality. Candidates should have experience in user-centered design and a commitment to upskilling colleagues. The role is remote and offers a competitive daily rate.
Key Responsibilities:
- Design products and services that meet user needs and are fit for purpose.
- Understand value streams for delivering value to customers.
- Create a framework for success and outline necessary metrics for reporting progress.
- Collaborate across teams to improve ways of working and deliver maximum value.
- Ensure optimum efficiency without compromising quality.
- Enhance service standards for greater consistency and quality.
- Upskill and develop colleagues' skills, capability, and knowledge.
Key Skills:
- Experience in public sector design following GDS guidelines.
- Background in user-centered design (UCD).
- Knowledge of service management and ITIL (desirable but not essential).
- Strong collaboration and communication skills.
- Ability to improve service quality and efficiency.
Salary (Rate): £500/day
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Service Designer - Public Sector Contracts - Remote Working- CIRCA £500 per day OUTSIDE IR35
Start date: ASAP
Service Designer
The purpose of the service design practice is to design products and services that are fit for purpose and us. To deliver an efficient practice we will need to understand the value streams as to how value is delivered to our internal and external customers, we will also need to create a framework for success as outline the metrics which will be needed to be reported on to show progress as the practice matures.
Successful candidates will have ideally worked in Public sector to GDS guidelines
Needs to have worked with UCD (User centred design teams)
To Deliver
- Cross cutting collaboration improving ways of working with colleagues and to ensure we are focusing on and delivering maximum value.
- Optimum Efficiency for ensure time to value without compromising on quality.
- Improve Service Standards to ensure greater consistency in service.
- Improve quality of services provided.
- Upskilling and develop our colleagues' skills, capability and knowledge.
- Knowledge of Service Management and ITIL would be desirable but not essential.
Service Designer - Public Sector Contracts - Remote Working- CIRCA £500 per day OUTSIDE IR35
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Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
