Summary: The Windows 11 Service Desk Call Handler role is a temporary remote position focused on providing first-line support for a large-scale Windows 11 device refresh project. Candidates will handle a high volume of calls, troubleshoot technical issues, and assist users with their migration to Windows 11. Occasional travel to regional offices is required for equipment management. The role demands strong communication skills and a user-focused approach to support.
Key Responsibilities:
- Handle inbound calls and support tickets during the Windows 11 refresh process.
- Troubleshoot and triage technical issues, resolving or escalating as needed.
- Assist users with device rebuilds, mailbox configurations, and other migration-related tasks.
- Follow detailed internal documentation and collaborate with a remote support team.
- Deliver excellent customer service, demonstrating patience and clarity with users of varying technical abilities.
- Maintain compliance with project and vetting requirements.
Key Skills:
- 2–3 years’ experience in a Service Desk or IT support environment.
- Experience supporting Windows 10/11 migrations or similar device refresh projects.
- Strong technical troubleshooting skills with the ability to triage effectively.
- Comfortable handling high call volumes and supporting users remotely.
- Excellent communication skills and a patient, user-focused approach.
- Reliable home internet and working setup.
- Immediate availability or within one week’s notice.
Salary (Rate): £150 daily
City: Reading
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Windows 11 Service Desk Call Handler
Location: Remote (must be within reasonable travel distance of certain regional offices for occasional on-site support)
Contract: Temporary – until end of March (possible extension depending on rollout)
Rate: £150 per day (Umbrella)
Hours: 9:00 – 17:00 (flexible 8:30 – 16:30)
About the Role
We are seeking experienced Service Desk Call Handlers to support a large-scale Windows 11 device refresh project. This remote role will involve providing first-line support, triaging incidents, and guiding end-users through their Windows 11 migration. Candidates must be comfortable handling a high volume of calls, resolving technical issues where possible, and escalating complex problems appropriately. This is a fast-paced, hands-on role supporting a high-volume device rollout. Occasional travel to a regional office will be required to collect and return equipment.
Key Responsibilities
- Handle inbound calls and support tickets during the Windows 11 refresh process.
- Troubleshoot and triage technical issues, resolving or escalating as needed.
- Assist users with device rebuilds, mailbox configurations, and other migration-related tasks.
- Follow detailed internal documentation and collaborate with a remote support team.
- Deliver excellent customer service, demonstrating patience and clarity with users of varying technical abilities.
- Maintain compliance with project and vetting requirements.
Essential Skills & Experience
- 2–3 years’ experience in a Service Desk or IT support environment.
- Experience supporting Windows 10/11 migrations or similar device refresh projects.
- Strong technical troubleshooting skills with the ability to triage effectively.
- Comfortable handling high call volumes and supporting users remotely.
- Excellent communication skills and a patient, user-focused approach.
- Reliable home internet and working setup.
- Immediate availability or within one week’s notice.
Desirable Skills
- Familiarity with Modern Enterprise Management (MEM) or Microsoft Intune.
- Experience with autopilot or automated device deployment processes.
Apply now to join a fast-paced, high-impact project supporting a major Windows 11 rollout.
