Senior National Account Manager

Key Responsibilities:

• Take full ownership of P&L for a portfolio of key retail and branded foodservice customers, ensuring delivery of annual targets and alignment with longer-term strategy.
• Build and execute Joint Business Plans (JBPs) with major customers, covering product, price, promotion, and placement.
• Lead commercial negotiations and trading terms with senior stakeholders, driving profitable growth across coffee and equipment.
• Identify and capitalise on new business opportunities by leveraging market insights, category trends, and data analysis.
• Collaborate cross-functionally with Finance, Marketing, Supply Chain, Technical, and international teams to deliver best-in-class customer solutions.
• Drive process improvements, optimise account management practices, and influence ways of working both internally and externally.
• Represent the business in senior-level customer meetings, trade events, and industry forums.

What We’re Looking For:

• Proven track record in national account management within FMCG, ideally managing Top 4 Grocery retailers.
• Strong commercial acumen with experience delivering growth and managing complex P&Ls.
• Excellent negotiation, influencing, and stakeholder management skills at senior levels.
• Highly analytical with the ability to translate data and market insights into actionable strategies.
• Strong business development and customer relationship-building skills.
• Dynamic, self-motivated, and resilient with a solutions-focused approach.
• Confident communicator with excellent presentation skills.
• Experience in coffee, beverages, or foodservice categories is advantageous, particularly with coffee machines.
• Degree-level education (or equivalent).