Summary: The Service Delivery & Procurement Manager role at Stibbe involves overseeing the quality and continuity of IT services, managing supplier relationships, and ensuring compliance with security guidelines. The position requires collaboration with internal stakeholders and suppliers to enhance service delivery within a leading law firm. The ideal candidate will have significant experience in service management and procurement, along with strong communication skills. This role offers a dynamic work environment with opportunities for professional development.
Key Responsibilities:
- Establishing, managing and improving Service Management processes, including SLAs, KPIs and reporting.
- Managing IT and telecom contracts, including the contract management database and supplier assessments, and timely renewal of contracts.
- Ensuring a clearly defined service landscape and initiating improvement processes to enhance service performance.
- Maintaining sustainable relationships with partners and suppliers and achieving win-win collaborations.
- Guiding RFI/RFP processes and supporting the Director IM with commercial agreements.
- Ensuring that services comply with internal security and architecture guidelines (including CIS Controls, ISO 27001).
- Fulfilling a role within the Incident Response Plan, coordinating escalations and acting as Problem Manager.
- Maintaining domain-specific knowledge and acting as a substantive sparring partner towards suppliers.
- Assessing operational supportability and preparing impact assessments.
- Limiting contractual risks through Early Warning signals.
- Translating contractual terms into concrete actions and follow-up.
- Managing the delivery of services within your domain in line with the expectations of internal clients.
Key Skills:
- HBO (higher professional education) working and thinking level, supplemented with relevant certifications.
- At least 5 years' experience in a comparable position.
- Experience with supplier management, contract management and Service Management (e.g. ITIL).
- Knowledge of risk management, project management, procurement and quality management.
- An analytical, service-oriented and solution-focused mindset.
- Technical affinity and preferably an ITIL expert certification.
Salary (Rate): undetermined
City: Amsterdam
Country: Netherlands
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Are you an experienced Service Delivery & Procurement professional who enjoys working in a dynamic and professional environment? Would you like to contribute to high-quality IT service delivery, strong supplier relationships and a stable service landscape within a leading law firm? Then this position is for you.
A glimpse of your responsibilities
As Service Delivery & Procurement Manager, you are responsible for the quality, continuity and contractual management of IT services within Stibbe. You work closely with colleagues within IM, suppliers and internal stakeholders and play an important role in shaping and improving our service delivery.
Your responsibilities include:
- Establishing, managing and improving Service Management processes, including SLAs, KPIs and reporting.
- Managing IT and telecom contracts, including the contract management database and supplier assessments, and timely renewal of contracts.
- Ensuring a clearly defined service landscape and initiating improvement processes to enhance service performance.
- Maintaining sustainable relationships with partners and suppliers and achieving win-win collaborations.
- Guiding RFI/RFP processes and supporting the Director IM with commercial agreements.
- Ensuring that services comply with internal security and architecture guidelines (including CIS Controls, ISO 27001).
- Fulfilling a role within the Incident Response Plan, coordinating escalations and acting as Problem Manager.
- Maintaining domain-specific knowledge and acting as a substantive sparring partner towards suppliers.
- Assessing operational supportability and preparing impact assessments.
- Limiting contractual risks through Early Warning signals.
- Translating contractual terms into concrete actions and follow-up.
- Managing the delivery of services within your domain in line with the expectations of internal clients.
The team
You will become part of Stibbe's IM department. You report to the IT Operations Manager and work closely with technical teams, suppliers and business stakeholders.
Who are we looking for?
You are engaged, have strong communication skills and are able to maintain oversight in an environment with various stakeholders and suppliers. You switch easily between operational issues and tactical choices and take responsibility for the quality of service delivery.
Furthermore:
- HBO (higher professional education) working and thinking level, supplemented with relevant certifications.
- At least 5 years' experience in a comparable position.
- Experience with supplier management, contract management and Service Management (e.g. ITIL).
- Knowledge of risk management, project management, procurement and quality management.
- An analytical, service-oriented and solution-focused mindset.
- Technical affinity and preferably an ITIL expert certification.
What do we offer you?
A challenging and varied position, with the opportunity to develop yourself. A good working atmosphere and a pleasant working environment in a beautiful building, focused on transparency and collaboration. You will get to know your colleagues quickly, during work but also through shared lunches, internal training sessions and team outings. And of course we offer a good salary and attractive employment conditions which we would be happy to tell you more about.
Interested?
Don't hesitate and apply directly! Would you like additional information about the position? Then you can contact Stéphanie Vinkes via the contact details below.
As we value diversity and inclusion at Stibbe, you will apply anonymously. More information on this can be found here.
