Summary: The Technical Architect role requires over 10 years of IT experience in the telecom domain, with a focus on BMC Helix and ITSM solutions. The position involves leading technical implementations, ensuring alignment with business requirements, and maintaining high standards for solution quality and performance. The candidate will collaborate with various stakeholders and engage in governance forums to align with enterprise technology strategies.
Key Responsibilities:
- Lead the implementation and architecture of BMC Helix / BMC Remedy ITSM solutions.
- Design and develop solutions using Helix Innovation Studio and custom data models.
- Collaborate with business analysts and stakeholders to align technical solutions with business needs.
- Define technical standards and development guidelines for the team.
- Ensure quality, performance, and scalability of delivered BMC Helix solutions.
- Debug and resolve issues across various environments by analyzing system logs and data.
- Develop automation tools to enhance team productivity.
- Engage with telecom technology teams in governance forums.
- Work with cloud deployments of BMC Helix and understand SaaS security frameworks.
- Participate in Agile/Scrum development methodologies.
Key Skills:
- 10+ years of IT experience in the telecom domain.
- 5+ years of hands-on experience with BMC Helix / BMC Remedy ITSM solutions.
- Strong experience as a BMC Helix Technical Lead / Solution Architect.
- Expertise in CMDB architecture and service modeling.
- Hands-on experience with BMC Helix ITOM and automation workflows.
- Strong understanding of BMC AR System architecture and APIs.
- Experience with REST/SOAP integrations and data interfaces.
- Strong communication and stakeholder management skills.
- Experience with cloud deployments (AWS/Azure).
- Familiarity with Agile/Scrum methodologies.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job Description :
- 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
- 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
- Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
- Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
- Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
- Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
- Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
- Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
- Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
- Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
- Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
- Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
- Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
- Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
- Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
- Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
- Experience working in Agile/Scrum development methodologies
- Strong communication and stakeholder management skills
Recruiter's Email : shikharsharma@thriveitsystems.com
Rate:
Negotiable
Location:
London Area, United Kingdom
IR35 Status:
Undetermined
Remote Status:
Undetermined
Industry:
IT
Seniority Level:
Not Specified
