Summary: The Technical Lead/Technical Architect role in London requires over 10 years of IT experience, particularly in the telecom domain, with a focus on BMC Helix ITSM solutions. The position involves hands-on architecture and implementation of various ITSM components, ensuring alignment with business requirements and technical standards. The candidate will collaborate with stakeholders and lead a development team to deliver high-quality BMC Helix solutions. Expertise in cloud deployments and Agile methodologies is also essential for this role.
Key Responsibilities:
- Implement and architect BMC Helix / BMC Remedy ITSM solutions.
- Collaborate with business analysts, solution architects, and stakeholders to align technical solutions with business requirements.
- Define technical standards and development guidelines for the team.
- Ensure quality, performance, and scalability of BMC Helix solutions.
- Debug and resolve issues across various environments by analyzing system logs and data.
- Develop automation tools to enhance team productivity.
- Engage with telecom technology teams to ensure alignment with enterprise strategy.
- Work with cloud deployments of BMC Helix and understand SaaS security frameworks.
- Utilize Agile/Scrum methodologies in development processes.
Key Skills:
- 10+ years of IT experience in the telecom domain.
- 5+ years of experience with BMC Helix / BMC Remedy ITSM solutions.
- Expertise in CMDB architecture and service modeling.
- Hands-on experience with BMC Helix ITOM and automation workflows.
- Strong understanding of BMC AR System architecture and APIs.
- Experience with REST/SOAP integrations and data interfaces.
- Strong communication and stakeholder management skills.
- Experience with cloud deployments (AWS/Azure).
- Familiarity with Agile/Scrum development methodologies.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Role: Technical Lead/Technical Architect
London, UK (Onsite)
Full time Fixed term Employment/Contract
Job Description:
- 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
- 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
- Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
- Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
- Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
- Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
- Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
- Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
- Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
- Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
- Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
- Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
- Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
- Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
- Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
- Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
- Experience working in Agile/Scrum development methodologies
- Strong communication and stakeholder management skills
Rate:
Negotiable
Location:
London Area, United Kingdom
IR35 Status:
Undetermined
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Not Specified
